Ignite’s “Smart Routing Platform” offers intelligent solutions to manage your campaigns more efficiently. Calls are instantly identified as sales or service to be handled with the most effective solution. Order Status calls may be instantly handled by the most efficient method. As a result, live agents are only taking calls that can be closed and not distracted by calls that don’t add new revenues.
Ignite-TEK's SaaS-enabled IVR maximizes revenue for business owners by offering inbound voice solutions from both IVR and Live agent hybrid models. The incremental lift lowers costs while also giving customers a more consistent buying experience.
Americans choose to use the phone to make a purchase.
Callers prefer an automated ordering option.
Customers prefer to call the contact center to deliver meaningful feedback.
As a leader in the direct marketing industry, Ignite-TEK understands the need for immediate and robust reporting to make decisions fast. Velocity provides real-time reporting, integrating all transactions and tying them directly to media spend. This transparency allows clients to evaluate the impact of media expenditures by channel and media outlet for smarter real-time targeting.
Velocity provides real-time data on key metrics to allow clients to effectively manage their media, offer and scripting decisions to optimize ROI against media dollars.
Integrated data platform helps determine which customer segments and which channels drive performance on a campaign-by-campaign basis.
Perform quick campaign analysis to translate media costs into ROI. Velocity also allows clients to drill down to the granular details, such as analysis of script performance, to identify areas for improvement or additional revenue opportunities.
